I ran across this awesome treasure on our NSP wiki page.
The wiki page is a great resource. Basically it's in an online clearinghouse of all the information and stuff going on at all of the NSP offices as well as the national office. It's a great way to share best practices and keep track of what's going on in the organization so it can be used in the future.
We also have this great system that keeps track of all of the notes on our clients so we can provide them a seamless delivery of services and expertise despite the constant changes in the office.
Anyway I found this which is advice from one class of SC's to the next.
http://wiki.nspnet.org/images/a/a7/From_one_class_to_another.ppt#256,1,VISTA WISDOM ?

Song: Two Coins by Dispatch

Quote: You do not have to be everything to everyone. Former SC